Reference

Privacy Policy for your account

We explain what we collect, why we use it, and how long we keep it so you can open an account with a clear view of your records.

Account recordsCookie signalsDevice checksLocal lawSupport verification
Browse lobby Read FAQ
lexus88 Privacy Policy for your account
CONTACT ROUTES

How to reach us on privacy

When you want to change a privacy detail, the fastest path is the help chat inside your account. You can also send a written request from the support inbox linked in your profile. We use the same thread to confirm your identity, explain what we can change, and tell you if any record must stay because local law requires it. Our team handles privacy requests from 10:00-22:00 WIB.

Team online

Help chat

Open the help chat from your account page and send your privacy request with the email or phone number tied to the profile. We use it for access, correction, and deletion steps, then reply in the same thread.

Support inbox

Send a written request through the support inbox in your account dashboard if you want a dated record of the request. Our team checks identity first, then explains the next step and any field we must keep.

Account form

After you sign in, you can open the account form to ask for a copy of your data, update a field, or close a profile item. We use one verification step before making the change.

DATA CARE

How we handle your records

We keep the privacy flow simple: collect only what the request needs, limit who can open the records, and separate account data from browsing logs.

Minimum data

We ask for the fields needed to open your account, answer support, and confirm a request. That usually means your name, contact details, device signals, and the payment reference tied to DANA, OVO, GoPay, or QRIS.

Cookie signals

Cookies store your sign-in state, language choice, and session timing so you do not need to repeat the same steps on every page. You can clear them in your browser and sign in again when you return.

Login checks

If you change phone, browser, or network, we may ask for a one-time check before the next account action. That helps us block access that does not match your usual device path.

Retention window

We keep records only as long as needed for account service, request handling, dispute checks, and legal duties. After that window, we delete or anonymise the parts that are no longer needed.

Payment traces

For DANA, OVO, GoPay, and QRIS, we retain the reference lines needed to match the transaction to your account. We do not store more than is needed for reconciliation, support, or audit checks.

Your requests

You can ask for access, correction, or deletion by sending a verified request through support. We process it where local law permits and explain any field we must keep for a legal reason.

Questions about privacy rights

If you want to know what we hold, how we use it, or how to change it, we answer through the same support path used for account checks. We will ask you to verify the request before we share records or update fields, and we will explain any part we must keep because of local law.

We keep the details you enter for registration, sign-in, support, and payment matching. That can include your name, contact fields, device data, cookie signals, and the transaction reference from DANA, OVO, GoPay, or QRIS.

Yes. Send a verified request through support, and we will prepare the records linked to your account where local law permits. If a field must stay for legal or security reasons, we will say which part and why.

Cookies keep you signed in, remember your language choice, and help pages load with the same session after you return. If you clear them, you may need to sign in again and confirm a fresh session.

We keep only the reference lines needed to match DANA, OVO, GoPay, or QRIS to your account. We do not keep unnecessary payment content, and we limit access to staff who need it for reconciliation or support.

We keep records for the time needed to run your account, answer requests, handle disputes, and meet legal duties. After that period, we remove or anonymise the parts no longer needed in our systems.

Yes, you can ask us to correct or delete account fields through support after we verify you. We complete the change where local law permits, and we explain any item that must stay on record.

Use the help chat in your account or send a written request through the support inbox. Our team handles privacy messages from 10:00-22:00 WIB and keeps the case tied to your profile.

Related Pages

lexus88 Indonesia FAQ lexus88 Casino About Us Register